1. Operational data
This section supplements the Privacy Policy regarding plant and device data. It is not a separate data processing agreement, an international-transfer standard contract or a compliance certification.
Energy/device measurements, fault events and command responses are received from connected devices and used for dashboards, curves, reports, alerts and technical investigation. Timestamps, connections and device conditions may cause missing or delayed measurements.
2. Authorisation and sharing
Plant owners, shared users and system administrators are subject to role/permission controls. Limit viewing, editing and control rights to what is needed. Check recipients before sharing or transferring, and revoke access that is no longer appropriate.
If you add another person’s data or an organisation’s plant, you must have the necessary authority and appropriate legal basis to inform the individuals concerned. Any special processing instructions or data processing agreement required for a business customer must be arranged separately with MILPES.
3. Security and traceability
The platform uses password hashing, time-limited sessions, server-side permissions and action logs. Account-security changes may revoke sessions. Device commands may be logged with their initiator, time and outcome for audit purposes.
No system can provide absolute security. Do not share passwords, control codes or private files. Report suspected security issues to info@milpes.com without including unnecessary personal information or access keys.
4. Export, deletion and remaining records
You can download reports within your permissions. You are responsible for downloaded copies and subsequent sharing. Revoking access cannot recall files already downloaded.
Before deleting a plant or closing an account, obtain needed reports and check ownership. Deletion from live records does not mean simultaneous deletion from audit history and backups. Retention and individual requests are handled as described in the Privacy Policy.
5. Notifications and changes
Manage email, in-app and supported mobile notification preferences in My Account. Critical-notification and quiet-hour settings affect delivery channels/timing; delivery is not guaranteed. Account-verification and security messages are separate transactions.
Relevant policy versions are updated when processing changes. A general agreement acceptance does not replace any separate consent or other legal requirement for new processing.