1. Request deletion of your MILPES account
This page applies to the MILPES Monitoring System and the Milpes Android app (com.monitoring.milpes). You can request deletion of your account and associated personal data in the app or by email without signing in. The service provider is Milpes Elektronik; contact info@milpes.com.
2. In the app or on the website
In the Android app, open Account > Account security > Delete account. On the website, open My Account > Account & Security > Delete account. Enter your current password and confirm deletion.
If you own plants, delete or transfer them before completing the in-app process. Plants shared with you do not prevent account deletion. If you cannot sign in or cannot complete the plant step, you can still initiate a deletion request using the email method below.
3. Request deletion without signing in
Email info@milpes.com with the subject “MILPES account deletion request”. Identify the email address registered to your account, state that you request deletion of your account and associated data, and include any relevant details. Use your registered email where possible. If you no longer have access to it, explain this; information may be requested only as necessary to verify your identity.
Do not send passwords, verification codes or access keys. You do not need to reinstall the app, sign in or pay to initiate a request. If the email link below does not open your mail app, copy the address into your email service.
4. What the in-app deletion process removes
Profile fields such as name, surname, telephone, country and language are cleared. The email address is replaced by a de-identified technical address and the password by an unusable value; sign-in is disabled. Sessions, OTP records, roles, sharing permissions/invites, registered notification devices/tokens, user notifications and notification preferences are removed.
A technical user record remains for audit relationships. Devices are detached from the user; this does not erase all plant/device history, historical transactions or every previously uploaded file. Identify these categories in your email request if you also want them deleted.
5. Retained data and retention periods
Security, sign-in and transaction logs; historical plant/device measurements, uploaded documents/images and backups are not all automatically erased by in-app account deletion. Historical logs may contain information such as email or IP addresses. Your request is also assessed for erasure or de-identification of these records; information needed for legal obligations, security or the protection of rights is considered separately.
There is currently no fixed automatic deletion/retention period covering all of these categories. There is no general automatic deletion within 90 days. Where records must be retained, the reason and applicable period are explained when assessing the request; no undefined retention deadline is promised here.
Email-verification and password-reset token records have a separate expiry-based cleanup: records expired for more than seven days are removed by a daily task. This does not mean all logs or backups are deleted in seven days.
6. Request deletion of selected data without closing your account
You can also email info@milpes.com to identify profile information, a photo, document or other data category you want deleted. State that you want to keep your account open. Support handles this request manually after checking identity and any retention requirements; this is not an automatic or instant blanket-deletion feature.
7. Response to your request
Valid requests are answered within thirty days. This is a response period, not a promise that every data category or all backups will be automatically erased within thirty days. You are informed of the action taken and any data that must be retained. See also the Privacy Policy and Data Privacy Policy.